Sales & Solutions Specialist, Disney Central (Orlando, FL) - Full Time

Company: Walt Disney World Resort
Location: Orlando
Posted on: October 7, 2024

Job Description:

Job Summary: We are seeking a Sales and Solutions Specialist to assist Guests with their digital experience through the website and in the My Disney Experience application.



In this role, you will work in an inbound contact center located at Disney Central in Orlando, Florida. You will attend a paid training class where you will participate in multiple performance assessments. The operating hours of Disney Central are Sunday through Saturday, 05:45 a.m. - 12:15 a.m.



The starting pay rate for this position is $18.90 per hour. As a Sales and Solutions Specialist, you will handle conflict resolution and decision-making through a balance of integrity and partner resourcing.

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  Key Responsibilities:
  
  
• Handle conflict resolution and decision-making through a balance of integrity and partner resourcing
  
• Computer proficiency within a Microsoft Windows environment
  
• Written, verbal and interpersonal communications skills
  
• Knowledge of Disney products
  
• Sales and Service Experience in a customer service or contact center environment
  
• Disney Central Cast Members: No more than one F/O (Falling Behind/OffTrack) in Presenteeism in the last six months, and no more than one reprimand within the last six months
  
  
  
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  Required Education:
  
  
• High school diploma or equivalent
  
  
  
  
  
  The Walt Disney Company: We are an equal opportunity employer and welcome all job seekers. We are committed to creating a business environment where ideas and decisions from all people help us grow, innovate, and create the best stories.
  

Keywords: Walt Disney World Resort, Gainesville , Sales & Solutions Specialist, Disney Central (Orlando, FL) - Full Time, Sales , Orlando, Florida