Senior Rental Representative
Company: Penske
Location: Gainesville
Posted on: October 26, 2024
Job Description:
Position Summary: A Penske Senior Rental Representative demands a
confident individual with customer service orientation, strong
interpersonal and telephone skills, who will provide front line
contact with prospects, manage a large fleet of vehicles, match
vehicle demand with availability, coordinate all aspects of
customer's accounts and ensure complete customer satisfaction in a
fast paced environment. Work Location: 2740 NW 74th Place,
Gainesville, FL, US Work Schedule: Candidate must be available to
work a flexible schedule that may include days, evenings, weekends,
and holidays based on business needs. Why is Penske for you?
- We take pride in offering a competitive wage and great
benefits.
- This position, at this location, offers premium pay for weekend
work ($2.00 weekend differential)
- Advancement opportunities following training include a generous
base pay increase at that time. Major Responsibilities: - Compute
charges for merchandise or services and receive payments. - Prepare
merchandise for display, or for purchase or rental. - Recommend and
provide advice on a wide variety of products and services. - Answer
telephones to provide information and receive orders. - Greet
customers and discuss the type, quality and quantity of merchandise
sought for rental. - Keep records of transactions, and of the
number of customers entering an establishment. - Prepare rental
forms, obtaining customer signature and other information, such as
required licenses. - Inspect and adjust rental items to meet needs
of customer. - Explain rental fees, policies and procedures. -
Confer with customers by telephone or in person in order to provide
information about products and services, to take orders or cancel
accounts, or to obtain details of complaints. - Keep records of
customer interactions and transactions, recording details of
inquiries, complaints, and comments, as well as actions taken. -
Resolve customers' service or billing complaints by performing
activities such as exchanging merchandise, refunding money, and
adjusting bills. - Check to ensure that appropriate changes were
made to resolve customers' problems. - Contact customers to respond
to inquiries or to notify them of claim investigation results and
any planned adjustments. - Refer unresolved customer grievances to
designated departments for further investigation. - Determine
charges for services requested, collect deposits or payments, or
arrange for billing. - Complete contract forms, prepare change of
address records, and issue service discontinuance orders, using
computers. - Other projects and tasks as assigned by supervisor
Qualifications: - At least 1 year of customer service experience
required - Sales experience (retail, consumer, B2B) preferred -
High School diploma or equivalent required - Some college or
Bachelors degree preferred - Ability to work at least one day on
weekend required - Basic computer skills including Microsoft Word,
Excel, Outlook required - Customer service skills, dealing with
people, flexibility, phone skills, team player - Valid drivers
license required - Regular, predictable, full attendance is an
essential function of the job - Willingness to travel as necessary,
work the required schedule, work at the specific location required,
complete Penske employment application, submit to a background
investigation (to include past employment, education, and criminal
history) and drug screening are required. This position is
regulated by the Department of Transportation or designated as
safety sensitive by the company, and the ability to work in a
constant state of alertness and in a safe manner is required.
Associates must have the ability to accept responsibility for their
own safety, as well as the safety of others. Physical Requirements:
-The physical and mental demands described here are representative
of those that must be met by an associate to successfully perform
the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
essential functions. -The associate will be required to: read;
communicate verbally and/or in written form; remember and analyze
certain information; and remember and understand certain
instructions or guidelines. -While performing the duties of this
job, the associate may be required to stand, walk, and sit. The
associate is frequently required to use hands to touch, handle, and
feel, and to reach with hands and arms. The associate must be able
to occasionally lift and/or move up to 25lbs/12kg. -Specific vision
abilities required by this job include close vision, distance
vision, peripheral vision, depth perception and the ability to
adjust focus. Penske is an Equal Opportunity Employer. About Penske
Truck Leasing/Transportation Solutions Penske Truck
Leasing/Transportation Solutions is a premier global transportation
provider that delivers essential and innovative transportation,
logistics and technology services to help companies and people move
forward. With headquarters in Reading, PA, Penske and its
associates are driven by a dedication to excellence and a
commitment to customer success. Visit Go Penske to learn more. Job
Category: Sales/Customer Service Job Family: Customer Experience
Address: 2740 NW 74th Place Primary Location: US-FL-Gainesville
Employer: Penske Truck Leasing Co., L.P. Req ID: 2412541
Keywords: Penske, Gainesville , Senior Rental Representative, Professions , Gainesville, Florida
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