Emergency Dispatch Operator

Company: SafeTouch LLC
Location: Jacksonville
Posted on: January 29, 2025

Job Description:

Emergency Dispatch Operator--SafeTouch Security, a recognized company serving the community for over 30 years, values its employees as the cornerstone of our success. Join our team and become part of a culture dedicated to excellence and innovation.--Job Summary: SafeTouch Security's Emergency Dispatch Operators work onsite in a call center environment with the critical function of verifying our customers' safety and dispatching law enforcement when necessary.Duties and Responsibilities:--Verify and respond to alarm signals, and dispatch law enforcement when appropriate--Answer incoming calls within the expected timeframeContact the customer and their secondary contacts to confirm if assistance is neededMaintain composure during all communication to help customers feel safeRequest customers to describe the nature of their emergency calls and ask follow-up questions as neededMaintain proficiency in the verification and dispatching of alarmsEnter detailed transcripts from phone or two-way voice conversationsTransfer calls to other departments as neededOther duties as business needs requireRequirements:High school diploma or equivalent--At least one year of experience in customer service or emergency dispatch--Work weekends and holidays when required--Pass a drug screen and background checkCritically think and problem-solve in evolving situationsMaintain composure during emergencies or highly intense situationsTechnical ability to multitask and use multiple programs as necessaryConsistently demonstrate excellent listening skillsCommunicate clearly and effectivelyPay close attention to detailReliable and adaptablePositive attitude and professional presenceWork as a team and/or independentlyType 30+ words per minutePhysical Requirements:Remain stationary at a desk, standing, and moving from place to place for prolonged periods.--Occasionally move light objects.Observe details at close range.--Take notes, operate technology, and present information.Read documents using electronic devices and hard copy materials while interacting with others.Exchange accurate information in person, over the phone, in writing, and electronically.Communicate clearly and articulately so others will understand. --Drive to work as business needs require.Job Type: Full-time, non-exempt--Schedule:Mid-shift: 3:00 PM - 11:00 PM or 3:30 PM - 11:30 PM.--Must be able to work weekends and some holidays but will have consecutive days off during the week.Work Location: Onsite at our headquarters in Jacksonville, FL.--Pay:--$17.00 - $18.00 per hourIncentives: YesBenefits:--Competitive payComprehensive benefits package (medical, dental, vision)Paid time off and holidays--Opportunities for professional development and growth--SafeTouch Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Compensation details: 17-18 Yearly SalaryPI19822362300a-25660-36594973

Keywords: SafeTouch LLC, Gainesville , Emergency Dispatch Operator, Other , Jacksonville, Florida