Product Support Representative II
Company: Disability Solutions
Location: Jacksonville
Posted on: October 20, 2024
|
|
Job Description:
Position Type : Full time Type Of Hire : Experienced (relevant
combo of work and education) Education Desired : Bachelor of
Computer Science Travel Percentage : 0%Job DescriptionThe world of
finance moves fast. At FIS, we're faster. Our teams are empowered
to learn, grow, and make an impact-in their careers and
communities. We deliver innovation that advances the way the world
pays, banks and invests. If you want to grow personally and
professionally, we'd like to know: Are you FIS?About the role:This
position works with top investment banks, Brokers to design
technical and functional solutions and implement products in the
Post Trade domain, enable client changes, enable professional
services solutions; provide presentations around solutions; support
estimations, respond to RFI's and RFP's around the-- services
provided, while working with sales.What you will be doing:---
Handle customer inquiries and resolving support issues such as
address changes, processing orders, warranty, or billing and
payment.--- Provide in-depth product support and researching client
issues.--- Troubleshoot problems with equipment or software
applications and recommend corrective action.--- Document customer
information and recurring technical issues to support product
quality programs and product development.-----Organized approach -
manage and adapt priorities according to client and internal
requirementsWhat you will need:--- Overall, 4+ yrs.
experience.-------Hands on knowledge of JAVA, UNIX, Shell
scripting, Oracle, SQL and PL/SQL.-----Familiar with Docker, Kafka,
WebSphere MQ and Couchbase-----Excellent communicator - ability to
discuss technical and commercial solutions to internal and external
parties and adapt depending on the technical or business focus of
the discussion-----Ability to analyze and solve problems using
learned techniques and tools-----Team skills, including the ability
to establish and maintain effective working relationships both
internally as well as externally-----Self-starter but team mindset
- work autonomously and as part of a global teamAdded bonus if you
have:-----Have experience in Financial or Capital Market or Fin
Tech-------Have functional knowledge in listed derivatives trade
clearing domain - trade life cycle, different trade types, clearing
houses, clearing scenarios.-------Ability to understand, apply and
explain trade life cycle related conceptsEducational
Requirements:Bachelor's degree in business or related field or the
equivalent combination of education, training, or work experience
What we offer you:At FIS, we hire the best. In return, you receive
exceptional benefits including:--- Opportunities to innovate in
fintech--- Tools for personal and professional growth--- Inclusive
and diverse work environment--- Resources to invest in your
community--- Competitive salary and benefitsPrivacy StatementFIS is
committed to protecting the privacy and security of all personal
information that we process in order to provide services to our
clients. For specific information on how FIS protects personal
information online, please see the Online Privacy Notice.EEOC
StatementFIS is an equal opportunity employer. We evaluate
qualified applicants without regard to race, color, religion, sex,
sexual orientation, gender identity, marital status, genetic
information, national origin, disability, veteran status, and other
protected characteristics. The EEO is the Law poster is available
here supplement document available hereFor positions located in the
US, the following conditions apply. If you are made a conditional
offer of employment, you will be required to undergo a drug test.
ADA Disclaimer: In developing this job description care was taken
to include all competencies needed to successfully perform in this
position. However, for Americans with Disabilities Act (ADA)
purposes, the essential functions of the job may or may not have
been described for purposes of ADA reasonable accommodation. All
reasonable accommodation requests will be reviewed and evaluated on
a case-by-case basis.Sourcing ModelRecruitment at FIS works
primarily on a direct sourcing model; a relatively small portion of
our hiring is through recruitment agencies. FIS does not accept
resumes from recruitment agencies which are not on the preferred
supplier list and is not responsible for any related fees for
resumes submitted to job postings, our employees, or any other part
of our company.#pridepass
Keywords: Disability Solutions, Gainesville , Product Support Representative II, Other , Jacksonville, Florida
Click
here to apply!
|