Global Customer Experience Lead

Company: VirtualVocations
Location: Jacksonville
Posted on: October 19, 2024

Job Description:

A company is looking for a Global CX/TX Lead to drive Customer and Tenant Experience across their Property Management business.

Key Responsibilities

Manage the overall performance against the CX P&L globally
Collaborate with internal and external partners to enhance CX product effectiveness and continuous improvement
Lead a global community of CX Product leadership for standard processes and knowledge sharing

Required Qualifications, Training, and Education

Bachelor's Degree preferred with 12-15 years of relevant experience
Experience in staffing, selection, training, and performance management
Leadership skills to motivate teams towards operational targets
In-depth knowledge of Microsoft Office products
Ability to manage cross-functional projects in client-facing environments

Keywords: VirtualVocations, Gainesville , Global Customer Experience Lead, Other , Jacksonville, Florida

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