Employee Engagement Support Specialist

Company: ESS
Location: Jacksonville
Posted on: October 19, 2024

Job Description:

Do you enjoy talking with people, problem-solving and a fast-paced environment? If so, then the Support Specialist role in our Employee Engagement department might be the perfect fit for you!



The successful candidate will be responsible for providing exceptional service, telephone and email support to our substitute teachers/support staff in an inbound call center environment!



**This is an in-office position with a hybrid option after 90 days**



Qualifications:

• 
  
• A minimum of 1 year customer service experience
  
• Previous call center experience preferred
  
• Excellent oral and written communication skills
  
• Ability to thrive in a fast-paced, rapidly changing environment
  
• Demonstrates a high level of accuracy in data entry
  
• Proficiency in Microsoft Office and has to the ability to quickly learn new software
  
• Demonstrates effective multi-tasking skills
  
  
  
  
  
  
  ESS Advantages
  
  
  • 
    
  • Monday - Friday Schedule
    
  • Hybrid option
    
  • Medical, Dental, Vision, Life, Short/Long term Disability, FSA/HSA, 401k
    
  • Ancillary benefits
    
  • Help to improve the education of every student, every day!
    
  • Paid bi-weekly
    
  • Paid sick, PTO, Vacation, and Volunteer time off
    
  • Nine paid holidays
    
  • Positive work environment
    
  • Incredibly fun co-workers
    
  • Periodic team building events
    
  • Work-life balance
    
    
    About ESS
    
    As leaders in the education staffing space since 2000, ESS specializes in placing qualified staff in daily, long-term, and permanent K-12 school district positions including substitute teachers, school aides, and other school support staff. With more than 800 school district partners throughout the US, ESS supports the education of more than 4.5 million students every day. We provide our employees the ability to work in school districts across the country in addition to benefits, comprehensive training, flexible work schedules, and professional development. Visit ESS.com to learn more and help to improve education for every student, every day.
    
    ESS Diversity Statement
    
    ESS continuously works to create an environment where all its employees - regardless of race, ethnicity, religion, gender, sexuality, age or abilities - can work to the fullest of their potential in a fair and welcoming space. Believing that a diverse company is more innovative and successful, we have embraced diversity to ensure that we are empowered to make sure that "Every day counts" for our employees, the students, and the schools we serve nationwide.
    
    ESS is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status.
    
    

Keywords: ESS, Gainesville , Employee Engagement Support Specialist, Other , Jacksonville, Florida