Technical Support Desk

Location: Jacksonville
Posted on: November 20, 2024

Job Description:

This position is responsible for responding to customer requests and identifying, isolating and resolving incidents with information system products and services. The Technical Support Technician II works under general supervision to provide optimal solutions in meeting customer needs. The focus of the work is to identify and resolve technical problems in a timely and accurate manner.

ESSENTIAL FUNCTIONS: THE FOLLOWING ARE THE USUAL, BASIC AND ESSENTIAL FUNCTIONS OF THE POSITION. THESE FUNCTIONS ARE NOT TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES, AND SKILLS REQUIRED.

o Model ethical behavior and execute job responsibilities in accordance with the client's core values, ethics, and information protection policies

o Work with corporate customers in the resolution of technical issues

o Plan, organize, and coordinate work assignments and prioritize workload

o Keep abreast of emerging technologies

o Recognize, identify, isolate and resolve problems with information system products and services

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

" Strong knowledge of various user application packages

o Knowledge and experience of specific operating systems, networks and platforms

o Skill in oral and written communications

o Demonstrated ability to solve complex problems quickly

o Demonstrated experience in troubleshooting and problem resolution

o Demonstrated ability to work effectively with customers and technical staff to resolve problems

o Demonstrated customer service orientation and focus

REQUIRED EDUCATION AND EXPERIENCE:

o High School Diploma or equivalent (GED)

AND

o 2 or more years of experience providing technical support relevant to position in an enterprise environment

o A+ Certification

o MCDST or MCITP: Windows 7 Enterprise Desktop Support Technician certification

PREFERRED QUALIFICATIONS:

o Associates Degree in Computer Science/ Information Technology or related field OR 2 years of relevant experience OR a combination of education and relevant work experience equivalent to 2 years

o MCDST or MCITP: Windows 7 Enterprise Desktop Support Technician Certification We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Gainesville , Technical Support Desk, IT / Software / Systems , Jacksonville, Florida