Cisco IVR Systems Programmer II

Location: Jacksonville
Posted on: November 20, 2024

Job Description:

Systems Programmer II ? CISCO IVR

ROLES AND RESPONSIBILITIES

Position-Specific Skill: Cisco-IVR

Job Type: Technical ? 40 hour week

Start Date: 12/19/2014

End Date: 12/19/2015

Desired Education Level: Bachelors

Job Description:

Performs installation, monitoring, testing, configuration, migration, maintenance and troubleshooting of assigned technology

? Manages system/application environment and ongoing operations

? Ensures that the technologies are updated with current, stable, and compliant architecture and applications that meet enterprise standards

? Researches, designs, implements and tests technology solutions

? Proactively monitors and reports performance and utilization of assigned technologies

? Troubleshoots software and/or hardware issues/failures

? Resolves alerts and performs remediation activities

? Manages problem or escalated tickets and tasks and out of cycle requests from systems/software owners

? Collects and presents data for reporting and planning

? Assists with developing tactical strategies, processes and procedures related to systems/application administration

? Determines migration and upgrade impacts and diagnose/resolve complex technology/application errors

? Collaborates with IT and business area partners on work groups and initiatives

? Determines best course of action for meeting business needs

? May provide input into infrastructure architecture designs

? Writes programming/scripting

? May participate in Disaster Recovery planning and exercises

? Ensures execution and alignment to architectural standards and blueprints.

? May contribute input to infrastructure architecture

? Performs on-call activities as needed for the environment and technologies

Job Requirements:

4 or more years demonstrated proficiency and experience in design, implementation, monitoring and troubleshooting technology

? Bachelor?s degree in an IT related field or equivalent work experience

? Extensive working knowledge of multiple technologies and their interfaces and integration

? Competent working in one or more environments highly integrated with an operating system.

? Extensive experience implementing and administering/managing technical solutions in major, large-scale system implementations

? High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy.

? Ability to manage tasks independently and take ownership of responsibilities

? Ability to learn from mistakes and apply constructive feedback to improve performance

? Ability to communicate technical information clearly and articulately

? Ability to adapt to a rapidly changing environment

Experience analyzing business requirements and translating them into technical solutions

? Experience using Agile methodology

Required Experience Level

5-10 Years of STRONG Cisco experience required

5-10 Years of STRONG Call Center Technologies experience required

Additional Skills

Experience with Cisco Unified Contact Center Enterprise (UCCE)

IVR programming experience

Experience with Cisco Voice Portal or Cisco IP IVR

CTI integration experience

IVR technology and integration

Strong SQL server stored procedure and Data Transformation Services experience

Server 2003 and Server 2008 experience

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Gainesville , Cisco IVR Systems Programmer II, IT / Software / Systems , Jacksonville, Florida