Senior Product Manager
Company: The Walt Disney Company
Location: Orlando
Posted on: October 2, 2024
Job Description:
The Disney Experiences Technology & Digital team builds
world-class immersive digital experiences for premier vacation
brands such as the Disneyland Resort, Walt Disney World, Shanghai
Disney Resort, Hong Kong Disneyland, Disneyland Paris, Disney
Cruise Line, Aulani and more. DPEP Tech & Digital has offices in
Anaheim, Glendale, Hong Kong, Orlando, Paris, Seattle and Shanghai,
where we develop websites and mobile applications that enhance the
Guest experience.Based in Orlando, FL and reporting to the Manager,
Digital Product Manager, the Sr. Product Manager will be part of
the Disney Experiences Technology & Digital Product team focused on
Cast-facing digital tools. This position will lead the product
development associated with net new functionality within multiple
applications within the portfolio across DLP, DLR, DSE, HKDL, and
WDW.Additionally, this position will be responsible for ongoing
product management and continuous improvement of the applications
within their purview, including the development and review of key
performance metrics, driving the roadmap of product enhancements,
and ensuring the application growth strategy is aligned with
long-term organizational strategic goals.The Sr. Product Manager
will be an active partner with multiple critical stakeholders,
including business and operations teams, UX design, Project
Management and engineering teams, in order to ensure on-time,
on-budget, and on-scope delivery.Responsibilities
- Leads the product vision strategy and roadmap throughout the
end-to-end product lifecycle.
- Leads the product development effort for net new capabilities
and applications supporting the Cast Member experience.
- Maintains strategic roadmaps for product enhancements in
support of broader strategic organizational goals, with a specific
focus on digital capabilities Cast Members will leverage to support
Guest Itinerary planning.
- Gathers, documents and champions requirements needed to ensure
new product features accomplish key objectives and meet or exceed
business needs.
- Supports the agile development process by serving as a Product
owner in daily syncs and planning meetings.
- Assesses and prioritizes scope on an ongoing basis to ensure
successful delivery of the highest value capabilities.
- Supports new feature launches by closely partnering with
business, operations and support teams.
- Facilitates the continuous improvement process, through ongoing
active collection of diverse end-user feedback and key business
metrics to drive the roadmap for existing and new
applications.
- Supports the creation and maintenance of application
documentation to be leveraged both internally and with external
partners.
- Champions development efforts within cross-functional
teams.
- Leads discussions around future product strategy planning, in
partnership with leadership.
- Performs application release validations, including occasional
support during overnight release windows.Basic Qualifications:
- Minimum of 5+ years of related work experience
- Experience working on solutions for technical, user, and
business issues in a fast-paced environment.
- Exceptional verbal and written communication skills, including
an ability to communicate, influence, and present at an executive
level.
- Proven analytical and quantitative skills; ability to use hard
data and metrics to back up assumptions and develop business
cases.
- Proven ability to collaborate with and achieve actionable
results through partnerships with others, while building strong and
sustainable relationships.
- Ability to think strategically and drive ideas into action,
with a willingness to take personal initiative.
- Ability to work with bi-coastal and/or international teams
across multiple time zones.
- Effectively provide overall product leadership across multiple
teams, while working collaboratively to ensure on-time and
on-budget delivery.Preferred Qualifications
- Experience in a front-line Guest Service and/or Cast Leadership
role
- Experience working with mobile employee-facing
applications
- Familiarity with Disneyland, Walt Disney World, and/or
Disneyland Paris operations
- Experience supporting web & iOS development teams
- Experience supporting custom hardware integrations, such as
ancillary Payment Devices and RF scanning sledsPreferred Education
- Bachelor's degree and/or equivalent work experience
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Keywords: The Walt Disney Company, Gainesville , Senior Product Manager, Executive , Orlando, Florida
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