Client Reporting Manager I - Global Operations

Company: Disability Solutions
Location: Jacksonville
Posted on: February 1, 2025

Job Description:

Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!Job Description:Responsible for management of all tasks and stake holders outside the team. Shapes relationships and priorities for the team. Frequent client engagement with a broad range of stakeholders and senior leaders. Manages a team of associates directly with accountability for their performance. Manages complex horizontal initiatives with management and accountability of work and progress to various levels of management. Has intermediate knowledge to build an E2E reporting system. Has strong knowledge of the business and can understand needs and anticipate in order to shape what is needed. Deliberately acts as a mentor to people across the team and occasionally other areas for technical, process or relationship insight, is the go to definitive source. Good understanding of data gathering tools and business intelligence reporting tools. 5+ years of experience.Line of Business Job Description:The Global Banking & Global Markets Anti-Money Laundering (GB/GM AML) organization is a central control function which governs, facilitates, and oversees the global end-to-end GB/GM AML program across all GB/GM businesses and jurisdictions through implementation of processes and controls to effectively manage AML and economic sanctions risks. The team performs AML Know-Your-Client/Client Due Diligence (KYC/CDD) and covers refresh (periodic review) as its core activity. Additionally, there is a dedicated team responsible in reaching out to clients for KYC/CDD documentations to fulfill its due diligence requirements. The team also covers internal/external audits, remediation of AML KYC/CDD of bank clients.One of the key requirements of the GB/GM AML Data Analytics & Reporting team is to create sophisticated, value-added analytics and reporting solutions that support operational efficiency & regulatory compliance in the Anti-Money Laundering and Know Your Customer space. The emphasis is on effectively and accurately using data to drive operations and compliance.This is a manager role with direct oversight for a team of business analysts and requires someone that is willing to teach both the technical skills and analytical theory, as well as perform the function. Responsibilities:

• Communicate with Senior managers and Analytics executives to understand business problems to be analyzed and ensure the analysts deliver the appropriate summary and data required.
• Interact with business partners at operational management levels to understand, prioritize, coordinate, and deliver agreed upon deliverables.
• Provide strategic direction that supports the delivery of insightful data to be used in driving complex business decisions or processes.
• Hold associates accountable for adherence to our Single Process Inventory (SPI) process and following a change management structure within our risk framework.
• The ideal candidate should possess a very high attention to detail and demonstrable accuracy of work product with an interest in understanding AML KYC/CDD policies and requirements.
• Leverage multiple databases to acquire customer and performance data and develop subject matter expertise in Global AML.
• Use data tools and techniques to find and deliver data from various sources of record.
• Demonstrate ability to communicate complex ideas and outputs to business owners. Managerial Responsibilities:This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
  • Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.
  • Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
  • Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
  • Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
  • People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
  • Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
  • Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
  • Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.Required Qualifications:
    • 5+ years of experience as Data Analyst, or similar role in financial services industry
    • 4+ years demonstrating strong proficiency in utilizing data mining/analytics tools such as Toad, Teradata SQL Assistant, Microsoft SQL Server, and SAS
    • 4+ years of leadership experience
    • Ability to interact and influence across all levels of the organization
    • Excellent verbal, written, and interpersonal communication skills
    • Control-focused mindset and relative understanding of regulatory and reputational risks by applying adequate business context for appropriate groups like audit, regulators
    • Ability to manage multiple projects at once by prioritization and meeting deadlines
    • Must be flexible and have experience working in a highly matrixed, fast-paced & high-pressure environmentDesired Qualifications:
      • Bachelor's degree in a quantitative field (e.g., Finance, Marketing, Statistics, Mathematics, Engineering or Economics)
      • Knowledge of AML and/or GB/GM businesses
      • Relevant experience on Client Due Diligence review on corporate clients, Knowledge of APAC regulations & prior Onboarding / Periodic Review (Refresh) Skills:
        • Analytical Thinking
        • Coaching
        • Data Visualization
        • Data and Trend Analysis
        • Talent Development
        • Attention to Detail
        • Business Intelligence
        • Data Management
        • Presentation Skills
        • Data Mining
        • Problem Solving
        • Risk Management
        • Technical DocumentationShift:1st shift (United States of America)Hours Per Week: 40

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